Information We Collect

1.1 School Information:

When you register a school on our Platform, we collect various types of information, including the name of the school, the date it was established, and contact information such as email and phone number. You may also opt to provide additional details about your school, including photos and videos.

1.2 User Information:

We collect information about the individual who registers the school on the Platform, such as their legal name, contact information like phone number and email address, and their role within the company (e.g., owner, administrator, etc.).

1.3 Call Data:

For each call made through the Platform, we collect data like the caller's number, the time and date of the call, and the duration of the call.

1.4 Financial Information:

When you subscribe to one of our plans, we collect financial information such as your credit card or bank account details.

1.5 Device Information:

We may collect information about the device you use to access our Platform, including the type of device, operating system, and browser.

1.6 IP Addresses:

We collect your Internet Protocol (IP) address to monitor and analyze the usage of our Platform.

1.7 Usage Statistics:

We collect data related to how you interact with our Platform, such as the features you use, the links you click on, and other actions you take while using the Platform.

1.8 Cookies and Tracking Technologies:

We use cookies and other tracking technologies to collect information about your activity, browser, and device. This allows us to provide a more personalized user experience and helps us improve our services.

How We Use Your Information

2.1 Promotional and Marketing Activities:

We use your School Information for promotional purposes, including displaying it on the CDL Help website, other platforms, and social media accounts that belong to TruckDriver.help LLC.

2.2 User Verification:

User Information is used to verify the legitimacy of the school and the individual responsible for registration. This may include checking details against the FMCSA portal and other forms of identity verification.

2.3 Call Forwarding and Analytics:

Call Data is used to forward calls to the school's designated number and for analytics to improve our services.

2.4 Payment Processing:

Financial Information is used to process payments for your subscription and to manage your account.

2.5 Platform Improvement:

Device Information, IP Addresses, and Usage Statistics are used to enhance and improve the functionality of our Platform. This helps us understand how users interact with our services and enables us to make improvements accordingly.

2.6 Personalized Experience:

Cookies and other tracking technologies are used to personalize your online experience, such as by remembering your preferences and settings.

How We Share Your Information

3.1 Publicly Displayed Information:

Information about the schools, such as the name, contact details, and additional details you opt to provide, will be publicly available on the CDL Help website for prospective students to view.

3.2 Third-party Service Providers:

We may employ third-party companies and individuals to facilitate our service ("Service Providers"), provide the service on our behalf, or assist us in analyzing how our service is used. These third-parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

3.3 Legal Requirements:

We may disclose your information if we are required to do so by law, in compliance with a court order, or in connection with any legal proceedings.

3.4 Business Transfers:

If TruckDriver.help LLC is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different privacy policy.

3.5 Administrative Use:

Personal information of the person registering on behalf of the school will be used internally for account management and may be shared with administrators of the Platform for this purpose.

Data Security and Protection

4.1 Data Encryption:

All sensitive data, such as passwords, are encrypted before being transmitted over the internet and stored in our databases.

4.2 Secure Database:

We store all collected data on a secure database. While we employ reasonable measures to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. As such, we cannot guarantee its absolute security.

4.3 Data Breach:

In the unfortunate event of a data breach, we will notify affected users in accordance with applicable laws. However, users must acknowledge that TruckDriver.help LLC is not liable for any consequences arising from such incidents.

4.4 Access Control:

Only authorized personnel and administrators have access to user data, and they are required to maintain the confidentiality of this information.

4.5 Data Retention:

Your data is archived for a period of six months after account termination before full deletion occurs, unless otherwise required by law or for ongoing legal proceedings.

Your Rights and Choices

5.1 Access to Information:

You have the right to access the information we hold about you. To request this information, you may contact us through the administrative features on the Platform or by reaching out to our support team.

5.2 Editing and Updating:

You may edit or update your School Information or User Information at any time through your account settings. For changes that are not accessible through the settings, you may need to contact Platform administrators.

5.3 Data Deletion:

You can request that we delete your data by contacting our administrators. Your data will be archived for six months before permanent deletion unless otherwise required by law or ongoing legal proceedings.

5.4 Data Portability:

At your request, we will provide you with an electronic file of your data for transfer to another service.

5.5 Opt-Out:

If you do not wish for your data to be used for certain purposes, such as promotional or marketing activities, you may opt-out through your account settings or by contacting us.

5.6 Consent Withdrawal:

If we are processing your data based on your consent, you have the right to withdraw that consent at any time, except where it is required for the fulfillment of a contract or legal obligations.

Changes to This Privacy Policy

6.1 Updates:

We reserve the right to update or modify this Privacy Policy at any time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

6.2 Notification Method:

Changes will primarily be communicated through the email address associated with your account. Although we may post notifications on the Platform, email is the primary method for informing you of any changes.

6.3 Effective Date:

Any changes to this Privacy Policy will be effective when posted, as indicated by the "Last Updated" date at the top of this policy.

6.4 Your Responsibilities:

It is your responsibility to review this Privacy Policy periodically. Your continued use of the Platform following the posting of changes will mean that you accept and agree to the changes.

6.5 Force Majeure:

We are not responsible for any failure to perform due to unforeseen circumstances or causes beyond our reasonable control, including but not limited to acts of God, war, riot, embargoes, terrorism, or acts of civil or military authorities.

Contact Us

7.1 General Queries:

For any questions, concerns, or comments regarding this Privacy Policy, please contact us through the administrative features on the Platform or by reaching out to our support team.

7.2 Mailing Address:

TruckDriver.help LLC
4636 Cason Cove Dr
Orlando, FL 32811

7.3 Email:

contact@truckdriver.help

By using our services, you consent to the practices outlined in this Privacy Policy.